These Terms govern your use of Deskline, an AI omnichannel lead center that connects messaging Channels, Contacts, Leads, appointments, and assistive AI for your business. By creating an account, accepting these Terms in the product, or going live, you agree to them.
1. Your responsibilities
You remain responsible for Channel accounts, knowledge content, Operator replies, campaign or Follow-up lists, and for obtaining any consent required to message people in your jurisdiction. You must not use Deskline for unlawful solicitation, harassment, or to process data you are not authorized to handle.
2. Messaging Channels
WhatsApp, Instagram, Messenger, and email Channels are subject to provider policies (including Meta). You must keep business verification and templates in good standing. Deskline enforces messaging windows and approved template rules where the Channel requires them, but you are the controller of your Contact lists and consent records.
3. Credits and billing
Paid plans meter seats, connected Channel accounts, monthly active Contacts, AI actions, and storage. Soft warnings appear near each ceiling; hard stops apply when a meter is exhausted. Unused allotments do not roll over. Prices shown in the product are worldwide USD (ADR 0014). Meta messaging fees and exceptional provider charges may pass through. Failed or past-due payments may suspend sending or AI.
4. Healthcare
Healthcare-oriented playbooks are not a HIPAA certification. A Business Associate Agreement (BAA), where offered, is executed offline with Deskline and must be confirmed before regulated clinic production use. Deskline is available worldwide; a BAA is not a HIPAA certification.
5. Acceptable use
See our Acceptable Use Policy. We may suspend accounts that violate these Terms, the AUP, or applicable law.
6. Service
Service is provided as-is. Provider APIs, Channel connectivity, and third-party calendars may affect outcomes. We may modify features with notice for material billing changes.
Questions: info@xaeons.com